Effective Date: 22 May 2026 At Mendemiwa Projects (Pty) Ltd (“Mendemiwa”, “we”, “our”, or “us”), we are committed to protecting the privacy and personal information of our clients, partners, employees, and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with applicable South African data protection laws, including the Protection of Personal Information Act (POPIA).

1. About Mendemiwa
Mendemiwa Projects (Pty) Ltd was established in 2012 by a team of IT professionals to provide products and services to small, medium enterprises, and government organisations. “Mendemiwa” is a Swahili word for the African dung beetle — one of the strongest creatures relative to its size. Our philosophy is that we punch above our weight, and we believe that no project is beyond our capacity or strength. We are a 100% black-owned, youth-owned, and female-run South African company that embraces the richness and diversity of our country.

2. Information We Collect
We may collect and process the following personal information: Full names Email addresses
Phone numbers
Company information
Billing and payment details
Website usage data
IP addresses and browser information
Any information submitted through our website forms, newsletters, or service enquiries

3. How We Use Your Information
We use personal information to: Provide IT products and services Respond to enquiries and callback requests Process quotations and invoices Deliver customer support Improve our services and website experience Send newsletters or marketing communications (where consent is provided) Comply with legal and regulatory obligations

4. Protection of Personal Information
We implement reasonable technical and organisational measures to safeguard personal information against: Loss Unauthorised access Disclosure Misuse Alteration or destruction While we strive to protect all information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

5. Sharing of Information
We do not sell or rent personal information to third parties. We may share information with: Trusted business partners and service providers Technology partners and affiliated organisations Regulatory authorities where required by law All third parties are expected to maintain appropriate confidentiality and security standards.

6. Cookies and Website Analytics
Our website may use cookies and analytics tools to improve user experience and monitor website performance. Users may disable cookies through their browser settings, although some website functionality may be affected.

7. Your Rights
In accordance with POPIA, you have the right to: Access your personal information Request correction or deletion of information Object to processing of your information Withdraw consent for marketing communications Lodge a complaint with the Information Regulator of South Africa

8. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

10. Our Approach to Privacy
At Mendemiwa Projects (Pty) Ltd, customer empathy forms the foundation of our service delivery model. We apply design thinking principles to solve complex business and IT challenges while ensuring responsible and ethical handling of customer information.

11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be published on our website with the revised effective date.

12. Contact Us
For any questions regarding this Privacy Policy or your personal information, please contact:

Mendemiwa Projects (Pty) Ltd Email: info@mendemiwa.co.za Website: Mendemiwa Projects